Parents & Carers

We are trying to do something different and improve the health and experience of care for children and families but we cannot keep improving unless you tell us about your experience with the CYPHP team, good or bad.

There are lots of ways to let us know what you think. You may choose the one that you feel the most comfortable with:

  • Email feedback to the team directly: c 
  • Write to us: Children and Young People's Health Partnership, Lower Ground Floor, Minerva House, 5 Montague Close, SE1 9BB
  • Tell your clinician during your consultation what works and what does not.
  • Take part in one of our upcoming patient involvement events, link to news where we will post any upcoming CYPHP patient and public involvement events.

If you want to complain about your experience, please do raise with the clinician or member of admin staff if you feel you can. If your complaint is not resolved at the time, please let the Guys and St Thomas's PALS team know about it,

We do listen.


Emergency Numbers

Physical Health

If you are in danger, a lot of pain or you are concerned about an immediate risk of harm - either to yourself or someone else, dial 999.

If you need urgent medical help or advice - but it is not life threatening - call 111

Mental Health

If you need to talk to someone urgently, call Child Line on 0800 111 or the Samaritans on 08457 909090.

If you, a family member or friend are in distress and need urgent help, contact South London and Maudsley Hospital's 24-hour mental health support line on 0800 731 2864.

If you feel unsafe and need immediate help, go to your nearest hospital with an Accident and Emergency (A&E) Department - where the psychiatric liaison team can help you (24 hours a day, 365 days of the year).

Your GP

If you need help but you can wait until the next day then please visit your GP as the first point of contact.


All the numbers and services above are free and confidential.

This is not an emergency service, please contact 999 if someone is seriously ill and their life is at risk